FAQ
Find your ananswer here:
What payment methods do you accept?
We accept credit cards: Visa, MasterCard, American Express
Do you ship internationally?
Yes, we ship to most countries in Europe. Shipping times may vary depending on your location.
How long does shipping take?
Free worldwide shipping 1-2 weeks. Orders are typically processed within 1-3 business days Processing might take up to 7 days due to high volume of orders.
Can I return a product if I’m not satisfied?
Yes, we offer a 30-day return policy for unused and unopened items. Please contact our customer support team for assistance.
Are your products cruelty-free?
Yes, all our products are 100% cruelty-free, and we prioritize brands that share our ethical values.
How can I track my order?
Unfortunately, we do not currently offer order tracking. However, if you have any questions about your order, feel free to contact our support team, and we will be happy to assist you!
We truly appreciate your patience and understanding!
What if I receive a damaged item?
If your item arrives damaged, please contact us immediately with photos of the product and packaging. We’ll arrange a replacement or refund.
How can I contact customer support?
You can reach us via email at info@mix4beauty.com or use the contact form on our website. We’ll respond within 24 hours on business days.
Do you offer discounts or promotions?
Yes, subscribe to our newsletter or follow us on social media to stay updated on our latest deals and offers.
Can I customize beauty kits or gift sets?
Currently, we offer pre-curated kits, but we’re working on customizable options. Stay tuned!
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for,please reach out to us directly. Our team is eager to assist you!